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Refund Policy

CANCELLATION & REFUND POLICIES

Cancellations:

All services such as hotel accommodation & transportation are pre booked well in advance. We are liable to pay penalties to all our Suppliers / Vendors / Independent Contractors / Airlines / Helicopter Companies / Restaurants / Hotels / or any company which we use for providing you services if these services are released within a mentioned time frame.

If the passenger has to cancel the tour due to any reasons they have to make an application in writing to that effect, along with the original receipt issued by the company. Such cancellations will attract cancellation charges as given below.

CANCELLATION RULES

Cancellation charges are applicable on Total cost For Fixed Departure Package Tours / Customised Tours :

SHORT HAUL FIXED DEPARTURE TOURS
  • • 40% package cost will be charged as cancellation fee if cancelled before 10 Clear Days of the departure
  • • 90% package cost will be charged as cancellation fee if cancelled before 07 Days of the departure.
  • • No Refund will be given if cancelled within 96 hrs. of the departure date.
LONG HAUL FIXED DEPARTURE TOURS
  • • 50% package cost will be charged as cancellation fee if cancelled before 45 clear days of departure date
  • • 60% package cost will be charged as cancellation fee if cancelled before 30 clear days of departure date
  • • No Refund will be given if cancelled within 20 clear days of the departure date.
NEPAL TOURS / BHUTAN
  • • 60% package cost will be charged as cancellation fee if cancelled before 20 clear days of departure date.
  • • No Refund will be given if cancelled before 10 clear days of the departure date.
  • • No refund for No shows after the commencement of the tour or delayed arrivals of participants for whatsoever reasons.
HOLIDAY PACKAGE TOURS IN INDIA & CUSTOMIZE (Tailor Made Packages)
  • • 40% package cost will be charged as cancellation fee if cancelled before 40 Days of the departure.
  • • 60% package cost OR Initial deposit amount Whichever is higher Between 25 days to 39 days prior to departure
  • • 90 % package cost will be charged as cancellation fee if cancelled before 24 Days to 11 Days of the departure.
  • • No Refund will be given if cancelled within 10 Days of the departure.
CARS, VANS, JEEPS, TEMPO TRAVELER & COACH RENTALS
  • • 35 % package cost will be charged as cancellation fee if cancelled before 72 hours prior the departure time
  • • 60 % package cost will be charged as cancellation fee if cancelled before 48 hours prior the departure time
  • • 90 % package cost will be charged as cancellation fee if cancelled before 24 hours prior the departure time
  • • No Refund will be given if cancelled within 24 hours of departure time.
Chartered Helicopter
  • • The Terms & Conditions and Cancellations rules are applicable as per the respective Helicopter companies and the same are mentioned in their respective websites/ their offices/ our offices.
Refund against Ticket Cancellation:

In case of the ticket cancellations done against the bookings then the refund amount after deducting the cancellation charges as applicable will be credited back to the original payment mode used while booking within 14 to 15 working days from the date of cancellation.

Compensation charges for Air/Rail/Cruise/Helicopter reservations, tours conducted by independent contractors or agencies other than STPL, are applicable as per the rules of Air/Rail/Cruise / Helicopter and independent contractors or agencies. Any refund payable to the tourist will be given only after the receipt of funds from these agencies after deduction of necessary charges etc.

In case of State Government / Private Resorts / Hotels where full deposit has to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended / preponed / postponed/ cancelled/ or not utilized.

  • • The Company has liberty to change the type of vehicle mentioned in our Fixed Departure-Conducted Tours, in case of less number of seats booked or any other reason. The company makes all the efforts to operate the package tour as you are all travelling from far of distances believing our company, however in some circumstances we are compelled to make certain changes.
Important Conditions :

Passengers acceptance of the receipt while making the advance, full payment, passengers signature on the booking form, proposal, receipt, or paying the advance amount shall mean accepting in totality of the “terms and conditions” contained herein by the passenger(s).

There is no contract between the company and the passengers until the company has received the advance for the tour. Full payment must be received as per the terms of the payment terms before the departure of the tour. In case the booking is made less than the number of days mentioned in the payment terms, then full payment has to be paid at the time of booking itself. If the full amount is not paid up at the time of booking the tour, the company reserves the right to cancel the booking subsequently resulting in the loss of deposit and also apply the cancellation charges as mentioned herein. To amend, alter, vary or withdraw any tour.

Taxes

Taxes will be charged as applicable.

LIABILITY AND RESPONSIBILITY OF THE COMPANY

The liability of the company is restricted only to the making reservation in accordance with the tourist requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist or account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses incurred due to:

  • • Theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the tourist,
  • • Train or flight delays, on account of any reason whatsoever rescheduling or cancellation of train/ flights/ inter-connection meals not being served etc.
  • • Any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of force majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever.
  • • Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and / or damage or any damage to baggage or personal effects howsoever caused.
  • • Death of the tourist while on tour and all applicable rules and procedures of law are to be followed strictly and all procedures pertaining to the death will have to be tackled and handled by the tourist or their relatives themselves at their own cost and consequences.
  • • Any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management or employees or agents of any independent contractor.
  • • Any damages, additional expenses for any consequential losses suffered by the tourist due to cancellation, amendment and or alterations of any of the services of the tour mentioned in the itinerary or brochure by the company after the registration or booking by the tourist.
  • • Any sight-seeing missed and/ or the program being curtailed after commencement of the tour and / or before the due period on account of force majeure including any unavoidable circumstances and any reason beyond company control including political riots, natural calamity, Floods, Landslides, closure of monument for any reason, monuments under renovation, VIP movement and security, heavy rush at sight-seeing places, road traffic congestion, etc, all the loss or expenses will have to be borne by the passengers.

EACH OF THIS CONDITION SHALL BE SEVERABLE FROM OTHER IF ANY PROVISION DECLARED INVALID, ILLEGAL OR UNENFORCEABLE, THEN REMAINING PROVISIONS NEVERTHELESS HAS FULL FORCE AND EFFECT.

General Information :

The company reserves the right to unconditionally refuse a booking and terminate all services to a passenger on tour in the event of unreasonable behaviour at any time. Single passenger traveling alone must pay single supplement charges (Single Adult in a room) mentioned in the brochure.
The company solely reserves the right to publish the passengers photograph or group photo taken during the tour or the comments given by them in the brochure. The information given regarding distances covered, Tour accommodation, prices or any other information in the brochure are on approximate basis and subject to change.
The seats of last row in most of the vehicles do not have push back facility. Please make a note of this point, at the time of booking the last row seats. No claim for non-push back seats shall be entertained later.
Please purchase entrance tickets from the monuments / Museums directly. Free entrance for children below 5 years. Tourists may carry their luggage in our buses at their own risk and responsibility. Kindly adhere to the time schedule announced by our Tour Guide / Driver at every point to ensure covering of all places. If you happen to miss the bus, you will have to make your own arrangements to reach the next sight-seeing spot/point.
Conveyance charges from the Bus alighting point to Monuments / Hotels and other places where the tourist buses cannot ply due to the traffic regulations / conditions, are to be borne by the tourists.
Air Conditions (A.C.) in the vehicle means, cooling will be provided in summers on the plain areas and A.C. will not function on hilly roads due to technical reasons. Tourists are at liberty to make purchases from anywhere they like. The company does not take any responsibility for their purchases and does not recommend any particular shop.